FAQ

Does online shopping save me time and money?

Yes you save both time and money. You don't need to spend your time going from shop to shop or travelling between the different Malls, Bazars or cities. Also when you are on the website you will find your product much faster than you would in a shop, through the smart filters we have. The Shoxan Online shop is open all the time so you don't need to worry about opening hours. No need to spend money on taxi travel or spend gas to move around. And on top of everything our prices are very competitive!  

Is it safe to buy online from Shoxan?

Yes it is safe to buy from Shoxan.com. You will not have to take any financial risk since you will pay after receiving the products you ordered. We do not share our data with any third parties.

Do you offer the the products to people living outside of Kurdistan Region?

At the moment we deliver only to Kurdistan region of Iraq, but in the near future we will open up for Global distribution. 

Do you offer home delivery or I have to come and pic up my order? 

We offer delivery to your home adress. 

How do I place my order?

After finding your product, you press the "add to cart button" that you will find below the product description. You can choose the quantity here or in the checkout. After adding to the cart. Go to your cart page by clicking the cart icon and then make sure that the details of the products you ordered are correct and press the "Buy" botton. Fill the short for and submit. Thats it!

How do I pay for my order?

In all of Iraq, you pay the same time as you get your delivery so you will not take any financial risk at all.

What if the products I got via delivery is not the same as the one I have selected on the website?

All products are delivered to you personally and if there is a mistake, you can choose not to accept it and we will cover the costs of distribution and other costs.

How can I contact you if I need help?

You can contact us via our Facebook page, Instagram page, email to info@shoxan.com or you can call us on these numbers: 0750 544 8232, 0750 571 8232

At what time can I contact you?

Via Email, Facebook or Instagram you can contact us whenever you want and we will do our best to quickly reply to you. Our phones are open working days between 10 AM to 4 PM